Claire's Reviews

I am long time Claire's user. Grew up on Claire's, both my girls 1 and 3 have gotten their ears pierced from this cooperation. About a month ago, my 3 year old picked out a pair of earrings labeled, "sensitive solutions" with a few days of wearing them developed a bizarre reaction. It was as if the earring had disintegrated in her ear and the ear itself was suffering from a reaction from acid. She had to be on antibiotics for 10 days orally and topically. Look at photos. I contacted my local Claire's, whom where amazing, took photos were also sincerely concerned. Cooperate called me within hours, apologize and offered me a free re pierced if she needed it (which she didn't due to having her ears pierced for a year). They also offered a "shopping spree" Claire's gift card. All of which never came, what did arrive was a bag with a return address for the earrings. I called a month after speaking to cooperate to tell them my daughter hadn't received the care package, they instantly told me due to me not sending the earring back they wouldn't send it and I should have taken the earrings out sooner… it was my fault.

They stole my email address somewhere, subscribed me without my permission and sending SPAM promoting pseudo "Rewards ".
I read the other reviews - mamma Mia, they behave even worse than I thought.
I never ever had a thought to use shop like this who looking for customers such disgusting and dishonest way,

I have been trying for over a month to get a refund on an online order. I went to my local store in Wheaton Maryland twice and was told they couldn't process my refund because their computer system was down for over a month. I finally paid to return my items to Claire's and 2 weeks after they received my package I still haven't received the refund. I was told I was going to get it in a couple of days and then a week later I still hadn't so I called back again and after three calls I was told oh it's going to be processed but I still had to wait five to 7 days. The supervisor was so apologetic and offered me free shipping on my next item. I reminded her that I get free shipping anyway because of the amount that I ordered. It was ridiculous they don't care about all the mess they put you through and I still don't have my money. It's not that hard to refund customers. The fact that I had to pay to ship my item back because I couldn't return it in the store when they say that that is an option for you is ridiculous. I will never buy anything from Claire's again. I told this to the supervisor and basically she could care less. LOL That was all the confirmation I needed that this is not the company that I want to deal with. Beware of Claire's. I wish I had read all these bad reviews before I ordered in the first place. Pay attention to them folks.

Signed up as they advised 20% off - total con don’t bother to try as it’s a waste of time 😡😡😡

an 44,42 euros' order which never showed up.
However no refund, no answer after 4 mails on your contact email from your website.
Impossible to reach anyone on the "phone number " either in France or in England. Ghost's number ??
That's the first time I'm in front of a company which doesn't take into account any problem after more than one year.
I've read so many bad reviews both on your website in France and ... in England. Just amazing that no one does anything despite 87% bad reviews. If zero star would exist ....
But of course .... if someone from your compagny goes cross this message .... I 'm waiting for your answer , still.

I'll give you all the details and hope to get :
- the refund of an order which never arrived
- the sending of my order place more than one year later.

HERE ARE THE DETAILS
Numéro de commande
010871395
Date de la commande
02/08/2021

I bought some ear piercing because in the store they promised me they were good materials and wouldn’t tarnish. After less than a week they started turning green and left my ears tinted blue…

Normally when I go got claires i walk out with stuff I like but it sadly sometimes breaks. But overall i like the store. I do not recommend this store if you want long lasting jewelry, but if you want to just buy fun stuff I would. I have never pierced my ears there but looking at the comments it seems i never will get another piercing by claires.

ORDER NUMBER 012355587
Absolutely Disgusting customer service either by email or telephone.
Order received with a small ceramic dish (was to be a birthday gift) thrown unwrapped into a large Jiffy bag, obviously it arrived smashed together with various sets of earrings broken also.
I have now spent a whole day on the UNANSWERED customer service number from 9-5pm and tried without success to email my issues too. It’s apparent to me that both these forms of contact at CLAIRES are unmanned. Out of desperation I opted to ring head office only to find that is also the same contact number!!!!
What’s the point & what else can I do to get the matter resolved successfully. Judging by the aforementioned comments I’ve little hope!

Awful. Buy 3 get 3 is a total scam. Wound up with a huge bill because of the buy 3 get 3. There was NOTHING free. The sales girls didn't even know what it was even though there are signs all over the place.

Got one of the purple poofy balls the first time. The ball was very entertaining, but the strap on top broke not even 2 hours after playing with it. The next time I also got the same thing, just a different color which was orange and the strap broke after I pulled the tag off (The tag is DIRECTLY on the strap) and as much as I love claires, the strap is super weak and breaks always.